FAQ’s

Customer Service: 1-800-511-8971

Office: 647-873-8195

Email us using the form above for all questions and inquiries. We will respond during our business hours within 24 -48 hours.

Email Us:

We welcome your questions, comments, concerns and inquiries. We do respond to order-related inquiries as quickly as possible. Response times may vary depending on email volume, but we are working to address your concerns with urgency. You may find your questions may be answered by going to our Frequently Asked Questions.

Do You Rent equipments for special occasions?

YES. We rent 4 feet oversize alphanumerical characters for any occasion. We also rent 2 feet square boxes for children events such as birthdays.

Why do Character Limits vary by Product? Are Spaces Considered a Character?

The number of charters varies primarily due to the combination of the type of product, the personalization technique, and the fonts available.

To provide you as much flexibility as possible, we set the highest maximum character limit possible, based on these factors, as well as our experience in what combination will work best.

IMPORTANT NOTEs:

– Spaces and punctuation count as one character each.

– We can not extend the maximum allowable charters. It will not work.

Can I change my order?

– Due to the speed that orders move into the production process, it is rare that we can change anything.

– However, if you immediately notice an issue on your order confirmation, contact us ASAP. We “may” be able to help depending on the issue and where the order is in the production process.

Can I cancel my order ?

The ultimate answer is NO.
– Orders can’t be canceled because your item is personalized, and it cannot be restocked or resold.

– Once you have reviewed, approved, and placed your personalized order, it is immediately sent to our production facilities. The personalization process starts immediately, and orders often ship within 24 hours!

– PLEASE double check everything, before submitting your order.

Do You Offer A Gift Box Service?

A personalized gift isn’t completed without our – Finishing Touch!
Make your personalized gift even more unforgettable… add our elegant gift box, wrapped in a classic, black ribbon band.

What Payment Methods Do You Accept?

We offer our Customers several convenient payment options. We accept most major credit cards including Visa, MasterCard, Discover, American Express, and cash. We also accept PayPal for your convenience. We do not accept COD. We are looking into additional payment options like Apple and Google Pay, but those are not yet available.

An Iman’s Personalized Touch Company

Can I Check The Status Of My Order Online?

Yes! You can check the status online.

– If you have an account, please log and then select “Order history”

– If you check out as a guest, use the “order lookup” option

You’re Special Orders, please click here to Track Your Current Order.

Things Remembered Orders, please click here to Track Your Current Order.

Is Your Website Secure?

We use the most advanced security measures available today to ensure that our site is secure! There are several easily verifiable signs of security on our checkout page.

· In the address bar, the “S” in https: indicates that the page is secure.

· Either in the lower corner or at the right of the address bar, you will see the lock icon indicating you are on a secure page.

· At the bottom of the screen there is a Verisign icon. This is an internationally recognized security company. If you click on the Verisign icon, it will give you our company information along with their guarantee that our website is secure.

Do You Rent or Sell Any of My Information?

We are not in the business of selling your name, mailing address, phone number or e-mail address. Please click the link below for our privacy policy.

We only rent oversize 4ft upper-case Alphanumeric characters.

For Customer

Information